Returns & Refunds

We want you to be happy with your purchase. If something is wrong with your order or you need help with a return, contact us as soon as possible so we can review the situation.

Before Starting a Return

Please keep your order information and the product in the condition required by the applicable return rules. Some products may have special return restrictions for hygiene, personalization, clearance or other reasons.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, contact us with your order number and clear photos showing the issue. We will review the request and provide the next steps.

Refunds

Approved refunds are normally issued to the original payment method. The time for the refund to appear in your account depends on the payment provider or financial institution.

Exchanges

If an exchange is available for your situation, our support team will explain the available options. Availability can depend on product stock and the reason for the request.

How to Contact Us

Use our Contact Us page and include your order number, the product involved and a short description of the issue.

Important: replace this draft with your actual return window, eligibility rules, customer-paid/merchant-paid return shipping rules and exclusions before publishing.